Privacy Policy

When you use Pet Scan services, we may collect the following information:

We use the information we collect to:

• Create and maintain your pet’s digital profile
• Activate and manage your Pet Scan product
• Display relevant pet information when a Pet Scan QR code is scanned
• Help reunite lost pets with their owners
• Provide emergency contact information when appropriate
• Provide customer support & maintain security
• Improve our website, products, and services
• Detect and prevent fraudulent or unauthorized activity
• Comply with applicable legal requirements

Pet Scan is designed so that scanning a QR code can provide access to information associated with the registered pet.

The information visible to a person scanning the QR code depends on the type of Pet Scan product and the information configured by the owner.

For example, a collar QR code may display limited information such as an emergency contact, while a Pet Scan ID card may provide access to a more detailed pet profile.

If you choose to add medical information, vaccination records, allergies, medications, or other health-related information about your pet, you understand that this information may become accessible through the Pet Scan service according to the visibility settings and functionality of your product.

Note: Pet Scan does not provide veterinary diagnosis or treatment through the QR-code system.

We do not sell your personal information to third parties.

We may share information only when reasonably necessary to:

• Provide and operate Pet Scan services
• Process payments or provide technical services
• Maintain website hosting, security, or infrastructure
• Respond to lawful requests from government authorities
• Protect the rights, safety, and security of Pet Scan, our users, or others
• Prevent fraud, abuse, or unauthorized access

Third-party service providers may process limited information on our behalf solely for providing their services.

Some information associated with a Pet Scan QR code may be intentionally accessible to a person who scans the QR code.

You are responsible for reviewing the information you add to your pet profile and deciding what information you are comfortable making accessible through the service.

Pet Scan will take reasonable measures to protect information stored on our systems, but no internet-based service can guarantee complete security.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You should immediately contact Pet Scan if you believe that your account or Pet Scan product has been accessed without authorization.

Your Pet Scan QR code is associated with a unique identifier. Users should not attempt to modify, duplicate, manipulate, or gain unauthorized access to another pet’s profile.

Any attempt to access, modify, or interfere with another user’s account or pet information without authorization may result in suspension of access and may be reported to the appropriate authorities where required.

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember user preferences and maintain login sessions
• Understand website usage and improve performance
• Support analytics and security

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

We retain your information for as long as reasonably necessary to provide Pet Scan services, maintain your account and pet profile, comply with legal obligations, resolve disputes, and enforce our agreements.

If you request deletion of your account or pet profile, we may delete or anonymize the relevant information, subject to legal, security, and operational requirements.

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of certain processing
• Withdraw consent where applicable
• Ask questions about how your information is used

To make a privacy-related request, contact us using the contact information provided on our website.

Pet Scan is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

Our website may use third-party services such as payment providers, hosting providers, analytics services, email services, or other technology providers.

These services may process information according to their own privacy policies and applicable laws. Pet Scan is not responsible for the privacy practices of independent third-party websites or services.

We use reasonable technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction.

However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be posted on this page with a revised “Last Updated” date.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Pet Scan through the contact details below:

By using Pet Scan services, you acknowledge that you have read and understood this Privacy Policy.